{"id":26437,"date":"2021-05-17T10:08:33","date_gmt":"2021-05-17T09:08:33","guid":{"rendered":"http:\/\/www.provedor-jus.pt\/?page_id=26437"},"modified":"2021-05-17T10:08:47","modified_gmt":"2021-05-17T09:08:47","slug":"how-to-complain","status":"publish","type":"page","link":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/","title":{"rendered":"How to complain"},"content":{"rendered":"
\"OuvirOuvir<\/a><\/div>
<\/div>

[vc_row][vc_column width=”1\/3″ el_class=”column_container_left”][vc_wp_custommenu nav_menu=”127″ el_class=”menu-main-menu”][\/vc_column][vc_column width=”2\/3″ el_class=”column_container_right submeter_queixa_wrapper”][vc_custom_heading source=”post_title” font_container=”tag:h1|font_size:50px|text_align:left” google_fonts=”font_family:Unna%3Aregular|font_style:400%20regular%3A400%3Anormal”][vc_column_text]Any person can make a complain to the Ombudsman, communicating the facts and reasons which support the allegation of illegality or injustice made by\u00a0 public administration bodies, private entities that exercise public powers or develop general interest activities particularly related or also corresponding to a violation of fundamental rights.
\nThe right of complaint to the Ombudsman has, however, conditions and limitations when, respectively, that right is exercised by the military or by public bodies or institutions. In the first case, according to the Law No. 19\/95, of July 13, and the National Defense Law, approved by Organic Law No. 1-B\/2009, of July 7 (article 34), the military, before submitting an individual complaint to the Ombudsman, had to exhaust all forms of complaint and hierarchical appeal within the chain of command. However, after the Constitutional Court judgment No. 404\/2012, of September 18, the norm included in paragraph 1 of article 34 of the National Defense Law was declared unconstitutional, considering unjustified the limitations to the submission of complaints to the Ombudsman regarding Armed Forces\u2019 acts or omissions that offended the military\u2019s rights, freedoms and guarantees. About the second situation, public bodies can not complain to the Ombudsman against other bodies with the same nature, because the Ombudsman is an institution that defends the citizens against the faults committed by public authorities and it is not, conversely, one State body that inquires institutional conflicts between those powers. Nevertheless, the Ombudsman tries to reconcile those institutions, finding the most suitable solution to the protection of the citizens\u2019 legitimate interests and to the improvement of administrative action.
\nComplaints may be submitted in writing or orally, containing the identity and address of the complainant and, when possible, the signature. When given orally, the complaint is set down in writing and subsequently signed by the complainant (when possible).
\nCitizens can complain by letter, phone, fax, email (contact details can be found on this\u00a0page<\/a>) or by filling a specific form available\u00a0here<\/a>. They can also present theirs complainants in personally at the Ombudsman\u2019s office.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

<\/p>\n

\"OuvirOuvir<\/a><\/div>\n
<\/div>\n
[vc_row][vc_column width=”1\/3″ el_class=”column_container_left”][vc_wp_custommenu nav_menu=”127″ el_class=”menu-main-menu”][\/vc_column][vc_column width=”2\/3″ el_class=”column_container_right submeter_queixa_wrapper”][vc_custom_heading source=”post_title” font_container=”tag:h1|font_size:50px|text_align:left” google_fonts=”font_family:Unna%3Aregular|font_style:400%20regular%3A400%3Anormal”][vc_column_text]Any person can make a complain to the Ombudsman, communicating the facts and reasons which support the allegation of illegality or injustice made by\u00a0 public administration bodies, private entities that exercise public powers or develop general interest activities particularly related or also corresponding to a violation of fundamental rights. The…<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":19037,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26437","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nHow to complain - Provedoria de Justi\u00e7a<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to complain - Provedoria de Justi\u00e7a\" \/>\n<meta property=\"og:description\" content=\"Ouvir[vc_row][vc_column width=”1\/3″ el_class=”column_container_left”][vc_wp_custommenu nav_menu=”127″ el_class=”menu-main-menu”][\/vc_column][vc_column width=”2\/3″ el_class=”column_container_right submeter_queixa_wrapper”][vc_custom_heading source=”post_title” font_container=”tag:h1|font_size:50px|text_align:left” google_fonts=”font_family:Unna%3Aregular|font_style:400%20regular%3A400%3Anormal”][vc_column_text]Any person can make a complain to the Ombudsman, communicating the facts and reasons which support the allegation of illegality or injustice made by\u00a0 public administration bodies, private entities that exercise public powers or develop general interest activities particularly related or also corresponding to a violation of fundamental rights. The…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/\" \/>\n<meta property=\"og:site_name\" content=\"Provedoria de Justi\u00e7a\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-17T09:08:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/\",\"url\":\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/\",\"name\":\"How to complain - Provedoria de Justi\u00e7a\",\"isPartOf\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/#website\"},\"datePublished\":\"2021-05-17T09:08:33+00:00\",\"dateModified\":\"2021-05-17T09:08:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/www.provedor-jus.pt\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Who We Are\",\"item\":\"\/en\/who-we-are\/the-ombudsperson\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ\",\"item\":\"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"How to complain\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.provedor-jus.pt\/#website\",\"url\":\"https:\/\/www.provedor-jus.pt\/\",\"name\":\"Provedoria de Justi\u00e7a\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.provedor-jus.pt\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.provedor-jus.pt\/#organization\",\"name\":\"Provedoria de Justi\u00e7a\",\"url\":\"https:\/\/www.provedor-jus.pt\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.provedor-jus.pt\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.provedor-jus.pt\/wp-content\/uploads\/2024\/10\/logo_provedor_50anos.jpg\",\"contentUrl\":\"https:\/\/www.provedor-jus.pt\/wp-content\/uploads\/2024\/10\/logo_provedor_50anos.jpg\",\"width\":2514,\"height\":554,\"caption\":\"Provedoria de Justi\u00e7a\"},\"image\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to complain - Provedoria de Justi\u00e7a","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/","og_locale":"en_US","og_type":"article","og_title":"How to complain - Provedoria de Justi\u00e7a","og_description":"Ouvir[vc_row][vc_column width=”1\/3″ el_class=”column_container_left”][vc_wp_custommenu nav_menu=”127″ el_class=”menu-main-menu”][\/vc_column][vc_column width=”2\/3″ el_class=”column_container_right submeter_queixa_wrapper”][vc_custom_heading source=”post_title” font_container=”tag:h1|font_size:50px|text_align:left” google_fonts=”font_family:Unna%3Aregular|font_style:400%20regular%3A400%3Anormal”][vc_column_text]Any person can make a complain to the Ombudsman, communicating the facts and reasons which support the allegation of illegality or injustice made by\u00a0 public administration bodies, private entities that exercise public powers or develop general interest activities particularly related or also corresponding to a violation of fundamental rights. The…","og_url":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/","og_site_name":"Provedoria de Justi\u00e7a","article_modified_time":"2021-05-17T09:08:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/","url":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/","name":"How to complain - Provedoria de Justi\u00e7a","isPartOf":{"@id":"https:\/\/www.provedor-jus.pt\/#website"},"datePublished":"2021-05-17T09:08:33+00:00","dateModified":"2021-05-17T09:08:47+00:00","breadcrumb":{"@id":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/how-to-complain\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/www.provedor-jus.pt\/en\/"},{"@type":"ListItem","position":2,"name":"Who We Are","item":"\/en\/who-we-are\/the-ombudsperson\/"},{"@type":"ListItem","position":3,"name":"FAQ","item":"https:\/\/www.provedor-jus.pt\/en\/who-we-are\/faq\/"},{"@type":"ListItem","position":4,"name":"How to complain"}]},{"@type":"WebSite","@id":"https:\/\/www.provedor-jus.pt\/#website","url":"https:\/\/www.provedor-jus.pt\/","name":"Provedoria de Justi\u00e7a","description":"","publisher":{"@id":"https:\/\/www.provedor-jus.pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.provedor-jus.pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.provedor-jus.pt\/#organization","name":"Provedoria de Justi\u00e7a","url":"https:\/\/www.provedor-jus.pt\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.provedor-jus.pt\/#\/schema\/logo\/image\/","url":"https:\/\/www.provedor-jus.pt\/wp-content\/uploads\/2024\/10\/logo_provedor_50anos.jpg","contentUrl":"https:\/\/www.provedor-jus.pt\/wp-content\/uploads\/2024\/10\/logo_provedor_50anos.jpg","width":2514,"height":554,"caption":"Provedoria de Justi\u00e7a"},"image":{"@id":"https:\/\/www.provedor-jus.pt\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/pages\/26437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/comments?post=26437"}],"version-history":[{"count":2,"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/pages\/26437\/revisions"}],"predecessor-version":[{"id":26443,"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/pages\/26437\/revisions\/26443"}],"up":[{"embeddable":true,"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/pages\/19037"}],"wp:attachment":[{"href":"https:\/\/www.provedor-jus.pt\/en\/wp-json\/wp\/v2\/media?parent=26437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}