{"id":30653,"date":"2024-02-20T11:01:00","date_gmt":"2024-02-20T11:01:00","guid":{"rendered":"https:\/\/www.provedor-jus.pt\/?p=30653"},"modified":"2024-02-20T12:01:59","modified_gmt":"2024-02-20T12:01:59","slug":"the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic","status":"publish","type":"post","link":"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/","title":{"rendered":"The Ombudsman&#8217;s Office publishes a comprehensive report and recommendations on public services in the aftermath of the pandemic"},"content":{"rendered":"<!-- RS_MODULE_CODE_2.5.3 --> <div id=\"readspeaker_button30653\" class=\"rs_skip rs_preserve\"><a class=\"rs_href\" title=\"Ouvir com ReadSpeaker\" href=\"https:\/\/app-eu.readspeaker.com\/cgi-bin\/rsent?customerid=6394&amp;lang=pt_pt&amp;readid=rspeak_read_30653&amp;url=https%3A%2F%2Fwww.provedor-jus.pt%2Fen%2Fwp-json%2Fwp%2Fv2%2Fposts%2F30653\" onclick=\"readpage(this.href, 'xp30653'); return false;\"><img decoding=\"async\" src=\"https:\/\/www.provedor-jus.pt\/wp-content\/plugins\/enterprise_expanding_hl_wordpress-2x\/img\/icon_16px.gif\" alt=\"Ouvir com ReadSpeaker\" style=\"display: inline-block; margin-right: 5px;\"\/>Ouvir<\/a><\/div><div id=\"xp30653\" class=\"rs_addtools rs_splitbutton rs_preserve rs_skip rs_exp\"><\/div><div id=\"rspeak_read_30653\">\n<p>Difficulties related to the service provided by public services have long been the subject of the Ombudsman&#8217;s attention. However, the pandemic of 2020 and 2021 and the need to confine the population have profoundly changed existing practices, and, after the health emergency, many doubts and complaints have arisen about how the channels between public services and citizens are being resumed.<\/p>\n\n\n\n<p>In this context, the Ombudsman&#8217;s Office carried out an analysis of public service practices at the end of 2023, which included unannounced field visits. The analysis made it possible to draw up a set of 25 recommendations on eight major areas that cover customer service, specifically around information for citizens, waiting times and the organisation of face-to-face service.<\/p>\n\n\n\n<p>&#8220;Although it is not up to the Ombudsman to establish the specific model of relationship between each public service and its citizens, there are basic principles that must be respected in all cases. The openness, accessibility and transparency of public services are true constitutional requirements, and it is also important to bear in mind that an &#8216;open door&#8217; administration is synonymous with the indispensable presence of the State in the territory,&#8221; emphasises the Ombudsman, Maria L\u00facia Amaral.<\/p>\n\n\n\n<p>To read the report&#8217;s <strong>Executive Summary<\/strong> [in Portuguese only], click <a href=\"https:\/\/www.provedor-jus.pt\/documentos\/Relat%C3%B3rio Atendimento ao P%C3%BAblico - Sum%C3%A1rio Executivo.pdf\">here<\/a>.<\/p>\n\n\n\n<p>To access the <strong>Full Report<\/strong> [in Portuguese only], click<a href=\"https:\/\/www.provedor-jus.pt\/documentos\/Relato%CC%81rio_Atendimento ao Cidada%CC%83o.pdf\"> here<\/a>.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p><!-- RS_MODULE_CODE_2.5.3 --> <\/p>\n<div id=\"readspeaker_button30653\" class=\"rs_skip rs_preserve\"><a class=\"rs_href\" title=\"Ouvir com ReadSpeaker\" href=\"https:\/\/app-eu.readspeaker.com\/cgi-bin\/rsent?customerid=6394&amp;lang=pt_pt&amp;readid=rspeak_read_30653&amp;url=https%3A%2F%2Fwww.provedor-jus.pt%2Fen%2Fwp-json%2Fwp%2Fv2%2Fposts%2F30653\" onclick=\"readpage(this.href, 'xp30653'); return false;\"><img decoding=\"async\" src=\"https:\/\/www.provedor-jus.pt\/wp-content\/plugins\/enterprise_expanding_hl_wordpress-2x\/img\/icon_16px.gif\" alt=\"Ouvir com ReadSpeaker\" style=\"display: inline-block; margin-right: 5px;\"\/>Ouvir<\/a><\/div>\n<div id=\"xp30653\" class=\"rs_addtools rs_splitbutton rs_preserve rs_skip rs_exp\"><\/div>\n<div id=\"rspeak_read_30653\"> Difficulties related to the service provided by public services have long been the subject of the Ombudsman&#8217;s attention. However, the pandemic of 2020 and 2021 and the need to confine the population have profoundly changed existing practices, and, after the health emergency, many doubts and complaints have arisen about how the channels between public services and citizens are being&hellip;<\/div>\n","protected":false},"author":990002,"featured_media":30656,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[136,117],"tags":[],"class_list":["post-30653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-big-highlight","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Ombudsman&#039;s Office publishes a comprehensive report and recommendations on public services in the aftermath of the pandemic - Provedoria de Justi\u00e7a<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Ombudsman&#039;s Office publishes a comprehensive report and recommendations on public services in the aftermath of the pandemic - Provedoria de Justi\u00e7a\" \/>\n<meta property=\"og:description\" content=\"Ouvir Difficulties related to the service provided by public services have long been the subject of the Ombudsman&#8217;s attention. However, the pandemic of 2020 and 2021 and the need to confine the population have profoundly changed existing practices, and, after the health emergency, many doubts and complaints have arisen about how the channels between public services and citizens are being&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/\" \/>\n<meta property=\"og:site_name\" content=\"Provedoria de Justi\u00e7a\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-20T11:01:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-20T12:01:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.provedor-jus.pt\/wp-content\/uploads\/2024\/02\/Atendimento_370x523.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"523\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eva Gaspar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eva Gaspar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/\"},\"author\":{\"name\":\"Eva Gaspar\",\"@id\":\"https:\/\/www.provedor-jus.pt\/#\/schema\/person\/96800f52945e54f3ae6337d0aa1dafa3\"},\"headline\":\"The Ombudsman&#8217;s Office publishes a comprehensive report and recommendations on public services in the aftermath of the pandemic\",\"datePublished\":\"2024-02-20T11:01:00+00:00\",\"dateModified\":\"2024-02-20T12:01:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/\"},\"wordCount\":235,\"publisher\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.provedor-jus.pt\/wp-content\/uploads\/2024\/02\/Atendimento_370x523.jpg\",\"articleSection\":[\"Big Highlight\",\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/\",\"url\":\"https:\/\/www.provedor-jus.pt\/en\/the-ombudsmans-office-publishes-a-comprehensive-report-and-recommendations-on-public-services-in-the-aftermath-of-the-pandemic\/\",\"name\":\"The Ombudsman's Office publishes a comprehensive report and recommendations on public services in the aftermath of the pandemic - 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