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What can be the subject of a complaint

Acts or omissions of the public authorities, in particular in the scope of activity of Public Administration services (central, regional and local), Armed and Security Forces, Public Institutes and Independent Administrative Entities. Public or public-owned companies, concessionaires of public services or the exploitation of goods in the public domain, such as TAP, EDP or CTT, may also be targeted.

What goes outside our scope

Conflicts between private parties, situations where there has not been prior interpellation of the competent public authority and cases that relate to the administration of justice, unless there is an unwarranted delay in the judicial decision, without prejudice to prior intervention by the Superior Councils. Anonymous complaints are not also analysed.

In the above situations, the Ombudsman can not intervene.


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