File a complaint

What can be the subject of a complaint

Acts or omissions of the public authorities, in particular in the scope of activity of Public Administration services (central, regional and local), Armed and Security Forces, Public Institutes and Independent Administrative Entities. Public or public-owned companies, concessionaires of public services or the exploitation of goods in the public domain, such as TAP, EDP or CTT, may also be targeted.

What goes outside our scope

Conflicts between private parties, situations where there has not been prior interpellation of the competent public authority and cases that relate to the administration of justice, unless there is an unwarranted delay in the judicial decision, without prejudice to prior intervention by the Superior Councils. Anonymous complaints are not also analysed.

In the above situations, the Ombudsman can not intervene.

To file your complaint

In case of difficulty in submitting the form, you can submit your complaint through alternative means.

The Ombudsman strictly observes the rules resulting from the data protection legislation in force. Data collected with the submission of a complaint is processed, manually or automatically, for the sole purpose of investigating the complaint – as is the case with data that is obtained during the investigation. Nevertheless, and in accordance with Regulation (EU) 2016/679, the data subject has the right to request access to, rectification and/or erasure of personal data, as well as to limit or not authorise their processing, and to contact the Ombudsman for this purpose. Data subjects may contact the Data Protection Officer of the Ombudsman’s Office on all data protection related issues via the email address available in the contact section.

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