The Ombudsman’s Office publishes a comprehensive report and recommendations on public services in the aftermath of the pandemic

Difficulties related to the service provided by public services have long been the subject of the Ombudsman’s attention. However, the pandemic of 2020 and 2021 and the need to confine the population have profoundly changed existing practices, and, after the health emergency, many doubts and complaints have arisen about how the channels between public services and citizens are being resumed.…

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Ombudsman’s Office signs protocol with National Centre for Legal Innovation in Bragança

On 26 January, the Ombudsman’s Office, represented by the Deputy Ombudsman, Estrela Chaby, signed a collaboration protocol with the National Centre for Legal Innovation (CNIJ), located in Bragança. The CNIJ embodies a long-standing collaboration between the Faculty of Law of the University of Lisbon and Bragança City Council, under the slogan of a “University without walls”, with summer courses, conferences…

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Ombudsman’s Office welcomes changes to procedures for granting special noise licences

Special noise licences are administrative permits – to be issued by local authorities (municipality or parish, depending on the case) – that allow temporary noisy activities to take place, under certain conditions, near sensitive locations (such as residential buildings, on Saturdays, Sundays and public holidays, and on working days between 8pm and 8am, or near hospitals or similar establishments). As…

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Ombudsman requests constitutional review of rules limiting TVDE activity in the Autonomous Region of Madeira

The Ombudsman has submitted a request to the Constitutional Court for a declaration of unconstitutionality, with general binding force, of rules in force in the Autonomous Region of Madeira that limit the activity of individual passenger transport in uncharacterised vehicles, known by the acronym TVDE. At present, TVDE activity in the Autonomous Region of Madeira is subject to a numerus…

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Ombudsman takes part in the 14th International Conference of the Global Alliance of National Human Rights Institutions.    

The Ombudsman, as a National Human Rights Institution and as a National Preventive Mechanism (NPM), took part in the 14th International Conference of the Global Alliance of National Human Rights Institutions (GANHRI), which was held in Copenhagen, Denmark, from 6 to 8 November 2023. The aim of GANHRI’s international conferences is to develop and promote co-operation between national human rights…

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EMEL. Ombudsman’s Office welcomes reversal of fine in case of faulty parking meter

The Ombudsman’s Office welcomes the decision by EMEL – Empresa Municipal de Mobilidade e Estacionamento de Lisboa, E.M.S.A., to reverse the imposition of a fine for non-payment of a parking fee after it was proven that the nearest parking meter was out of order. This review followed the intervention of the Ombudsman’s Office, which found that the metadata of the…

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