In 2019, the Ombudsman received 51,313 requests through the various channels available to citizens (6.6% more than in 2018), and 9823 complaint procedures were opened, representing an increase of 5% in relation to 2018.  Compared with 2017, the growth in new complaint procedures is 26%; taking 2016 as a reference, the increase is 42%. In 2019, therefore, the activity indicators…