The Ombudsman sent a letter to the Government following the persistent lack of action by Infraestruturas de Portugal, S.A. (IP) in controlling environmental noise in the transport infrastructure under its responsibility. Infraestruturas de Portugal, S.A. has not yet prepared or submitted a significant part of the strategic noise maps and action plans for the 2021-2026 control cycle, which is therefore…
On 25 September, the Ombudsperson held the award ceremony for the “The Future of Rights is Now” competition, followed by the opening of an exhibition of the entries. The competition was aimed at children and young people aged between 6 and 18, challenging them to represent their vision of human rights through art. A total of 123 entries were received,…
The Ombudsperson has been monitoring the issue of citizen services in public services. Approximately a year and a half after the publication of the thematic report, and based on its 25 recommendations, the Ombudsperson’s Office has completed a Follow-up Report, published today, 14 October 2025. It addresses the same broad areas analysed in 2023, namely information for citizens, waiting times,…
