Citizen Service in Public Administration: Ombudsman presents follow-up Report

The Ombudsperson has been monitoring the issue of citizen services in public services. Approximately a year and a half after the publication of the thematic report, and based on its 25 recommendations, the Ombudsperson’s Office has completed a Follow-up Report, published today, 14 October 2025. It addresses the same broad areas analysed in 2023, namely information for citizens, waiting times,…

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