Extraordinary Rent Support Scheme: Administrative Practices and Legal Framework Demand Urgent Revision

The Ombudsman has sent an official letter to the Secretary of State for Housing, highlighting serious irregularities in both the framework and the implementation of the extraordinary rent support scheme, and calling for its urgent revision. This initiative follows a significant volume of complaints revealing systemic failures, some of which had already been flagged in the last two annual reports…

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Ombudsperson welcomes compliance with Recommendation 2/B/2025 — guarantees for citizens vis-à-vis Social Security collection

On 18 July, the Ministry of Labour, Solidarity and Social Security informed the Ombudsperson of its “full acceptance” of Recommendation No. 2/B/2025 of 7 May, which called for the correction of irregular practices by Social Security when demanding the repayment of unduly processed social benefits, as well as a review of the respective legal regime. These are practices that have…

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