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Difficulties related to the service provided by public services have long been the subject of the Ombudsman’s attention. However, the pandemic of 2020 and 2021 and the need to confine the population have profoundly changed existing practices, and, after the health emergency, many doubts and complaints have arisen about how the channels between public services and citizens are being resumed.…
On 26 January, the Ombudsman’s Office, represented by the Deputy Ombudsman, Estrela Chaby, signed a collaboration protocol with the National Centre for Legal Innovation (CNIJ), located in Bragança. The CNIJ embodies a long-standing collaboration between the Faculty of Law of the University of Lisbon and Bragança City Council, under the slogan of a “University without walls”, with summer courses, conferences…
Four legal advisers from the Ombudsman’s Office took part in the 1st edition of the International Ombudsman Institute (IOI) Academy, promoted by the Europe region and organised by the UK Ombudsman. This 1st edition of the IOI-Europe Academy took place on 16 and 17 January 2024 in Manchester and was particularly focused on working methods to involve and support the…
The Ombudsperson, Maria Lúcia Amaral, attended the audience to present New Year’s greetings to the President of the Republic, which took place on 10 January at the Belém Palace in Lisbon. Also present were the President of the Constitutional Court, the President of the Supreme Court of Justice, the President of the Supreme Administrative Court, the President of the Portuguese…
Special noise licences are administrative permits – to be issued by local authorities (municipality or parish, depending on the case) – that allow temporary noisy activities to take place, under certain conditions, near sensitive locations (such as residential buildings, on Saturdays, Sundays and public holidays, and on working days between 8pm and 8am, or near hospitals or similar establishments). As…
The Ombudsperson, Maria Lúcia Amaral, took part as a speaker in the opening session of the final event of the project “Integrating Human Rights in Administrative Detention Centres”, organised by the International Organisation for Migration (IOM), which took place in the Congress Area of the Calouste Gulbenkian Foundation in Lisbon on 30 November. The event marked the end of the…
The Ombudsman has submitted a request to the Constitutional Court for a declaration of unconstitutionality, with general binding force, of rules in force in the Autonomous Region of Madeira that limit the activity of individual passenger transport in uncharacterised vehicles, known by the acronym TVDE. At present, TVDE activity in the Autonomous Region of Madeira is subject to a numerus…
The Ombudsman, Maria Lúcia Amaral, received the Ukrainian Ambassador to Portugal, Maryna Mykhailenko, on 28 November, at the first hearing held in the Ombudsman’s new premises.
On the eve of its half-century anniversary, on 15 November the Ombudsman has moved its headquarters from Rua do Pau de Bandeira, in the residential neighbourhood of Lapa, to Palácio Vilalva, located between Rua Marquês de Fronteira and Largo de São Sebastião da Pedreira, in one of Lisbon’s central hubs. This fulfils a long-standing ambition to place the state institution…