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Content type: News
DEMOS Project. Ombudsman Office promotes studies on access to Health in the Azores and Social Housing in Madeira

The DEMOS Project, integrated in the INTERREG 2014-2020 programme and financed by the European Regional Development Fund FEDER, aims to foster activities designed to increase the levels of development and socio-economic integration of the outermost regions of Portugal and Spain, composed of the archipelagos of Madeira, the Azores and the Canary Islands. Within the scope of the Ombudsman’s participation in…

Content type: News
Ombudsman at the Commission for Constitutional Affairs, Rights, Freedoms and Guarantees

The Ombudsman, Maria Lúcia Amaral, is received, in hearing, on 28 September, at 15h00, by the Commission of Constitutional Affairs, Rights, Freedoms and Guarantees for the presentation and discussion of the Annual Report of Activities for the year 2020, including the Report of the National Preventive Mechanism. Learn more here. To listen to the hearing click here.

Content type: News
Ombudsman participates in webinar on the use of European funds during the pandemic to support older people and people with disabilities

The Ombudsman participated, through her Cabinet Adviser Patrícia Fragoso Martins, in the webinar promoted by the European Network of Ombudsmen dedicated to “Institutional care, the use of EU funds and lessons from the pandemic”. The event took place on 15 September and was organized following the enquiry promoted by the European Ombudsman on the use of European funds and the…

Content type: News
707 lines. Ban on consumer relations clarified after Ombudsman intervention

The Ombudsman welcomes the clarification provided by Decree-Law no. 59/2021, of 14 July, which, in accordance with the position assumed and conveyed by this State body to the Government, determines that telephone lines made available by suppliers of goods and service providers, specifically essential public services, should be free of charge or, alternatively, correspond to a geographic or mobile numbering…

Content type: News
Ombudsmen of Portugal and Cape Verde sign Cooperation Protocol

he Ombudsmen of Portugal and Cape Verde, Maria Lúcia Amaral and José Carlos Delgado, signed a Cooperation Protocol to strengthen the conditions for sharing knowledge, good practices and exchanging experiences, as well as facilitating citizens’ access to their institutions. The Protocol foresees, among others, the development of joint actions of capacity building and exchange, namely of specialized technicians, so that…

Content type: News
2020 Report: Lawsuits rise 18% to new record. Covid-19 support measures lead complaints. Migrant facility centre in Lisbon is urgent

In 2020, activity indicators were once again the highest in the history of the Ombudsman, an independent State body created in 1975 to defend people who feel aggrieved by unfair or illegal acts or omissions of the administration or other public powers or who see their fundamental rights violated. The Ombudsman dealt with a record 11,557 new cases, as a…

Content type: News
State of Emergency. Ombudsman Office writes chapter on Portugal in FIO publication

In the scope of an initiative of the Ibero-American Federation of Ombudsman (FIO) on the exceptional measures decreed by its Member-States in the scope of the combat and of the mitigation of the effects of the Covid-19 pandemic, the Ombudsman Office drafted a chapter on the State of Emergency in Portugal.  To read the publication [in Spanish and in Portuguese…

Content type: News
World Day for Awareness of Violence against Older Persons – A survey of the performance of the Ombudsman’s dedicated line

On the occasion of the World Day for Awareness of Violence against Older Persons, which is marked on 15 June, a survey [in Portuguese only] was released on the performance over the last five years of the telephone line dedicated to older citizens.

Content type: News
Ombudsman at the conference “Family and Children’s Law Issues”

The Ombudsman marks Children’s Day, which is celebrated on June 1, with her participation in the conference "Themes of family and children’s law", organized by the Braga Delegation of the Bar Association. "The Ombudsman in the protection of childhood" is the theme of Maria Lúcia Amaral’s intervention.

Content type: News
Ombudsman participates in the Annual Conference of the IOI and takes office in the Directorate of the European Region and on the International Board of the Institute

The Ombudsman, Maria Lúcia Amaral, attended the General Assembly, the International Board meeting and then the Annual Conference of the IOI – International Ombudsman Institute, which took place between 25 and 27 May in Dublin (remotely). The General Assembly was marked by the inauguration of the new members of the governing bodies of this international organisation, including the Ombudsman of…