June 16-18 – Ombudsman attends international conference on consumer rights awareness

18 Jun, 2019 0Comments

The Ombudsman took part in the international conference on consumer rights awareness organized by the Katawice University of Economics in Poland from June 16 to 18. Topics for discussion included education for sustainable and responsible consumption and protection of consumer rights in an increasingly global and digital marketplace. The adviser Miguel Feldmann represented and shared the experiences of the Ombudsman…

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June 4 – Ombudsman talks about “Ethics and Rights” at the IV Santa Casa Conference on “Longevity and Neurodegenerative Diseases”

04 Jun, 2019 0Comments

The Ombudsman participated in the IV Conference organized by the Santa Casa da Misericórdia on "Longevity and Neurodegenerative Diseases" and the importance of the humanization of the medical act, that took place in Lisbon on June 4. Maria Lúcia Amaral intervened in the panel that addressed "Ethics and Rights" from the perspective of people who are especially vulnerable and /…

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Ombudsman marks Children’s Day

31 May, 2019 0Comments

The promotion and defense of the rights of the child are fundamental tasks of the State and of the community, being assumed not only as ethical duties, but also as obligations that have already reached the juridical level, based on national and international instruments. Therefore, celebrating the day of the child implies to affirm its singularity as a holder of…

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Report 2018: More than 48,000 requests and 9300 new processes. Complaints about Social Security lead, with a rise of 39%

30 May, 2019 0Comments

In 2018, the Ombudsman’s Office received a total of 48,129 requests through the various channels available to citizens, including 36,111 entries of complaints and other communications. During the year, 9338 new procedures were instituted, five of them from the Ombudsman’s initiative, which translates into an increase in the handling of complaints of 20% over the previous year. Activity indicators are…

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Protection of Minorities. Ombudsman receives Advisory Committee of the Council of Europe

29 May, 2019 0Comments

The Ombudsman, Maria Lúcia Amaral, received a delegation of experts from the Advisory Committee of the Council of Europe for the Protection of National Minorities, within the framework of the first follow-up visit of this body to Portugal. The meeting dealt with the situation of human rights and cases of discrimination. In Portugal, the Ombudsman is also a National Human…

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Human rights. Portuguese Ombudsman closes training sessions with the Turkish counterpart

27 May, 2019 0Comments

The Portuguese Ombudsman, Maria Lúcia Amaral, closed on 24 May in Ankara the cycle of human rights training actions with a view to strengthening of the Ombudsman of Turkey. In her speech, Maria Lúcia Amaral explained that the creation of the Nordic-inspired “Ombudsman” was one of the first consensuses of the Portuguese democratic era, and that today still remains…

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