In 2019, the Ombudsman received 51,313 requests through the various channels available to citizens (6.6% more than in 2018), and 9823 complaint procedures were opened, representing an increase of 5% in relation to 2018. Compared with 2017, the growth in new complaint procedures is 26%; taking 2016 as a reference, the increase is 42%. In 2019, therefore, the activity indicators…
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The Ombudsman, in collaboration with the Municipality of Sintra, joins the initiative of the National Observatory for the Defense of Animals and Diffuse Interests (ONDAID) in organizing the Seminar “Accumulation Disorder – Law, Animal Welfare and Health”. Public ”. The event will take place on November 6, 2019, in the auditorium of the Olga Cadaval Cultural Center in Sintra. The…
The Ombudsman, Maria Lúcia Amaral, spoke at the opening session of the 33rd Social Pastoral Meeting, which will take place in Fatima from October 22 to 24, under the motto “Bringing the peripheries to the center”. To access the program of the Meeting, inaugurated by the president of the Portuguese Episcopal Conference, D. Manuel Clemente, click here. To read the…
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The Ombudsman, Maria Lúcia Amaral, participated as a speaker at the Brazilian Portuguese seminar organized by the University Institute of Rio de Janeiro around the Portuguese Judicial System and the Ombudsman. The event, aimed at Brazilian magistrates, took place at the Autonomous University of Lisbon. on Lock
The Ombudsman carried out a training session for the Mozambican Ombudsman, who sent a team of five persons to Lisbon from 7 to 11 October. Organized at the request of the Mozambican Ombudsman, Isaque Chande, the action focused on the methods and procedures for collecting and processing information for the production of reports and other disclosure documents on the action…
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The Ombudsman, Maria Lúcia Amaral, received a delegation from the Congress of Local and Regional Authorities of the Council of Europe, which is preparing a report on the respect of the principles of the European Charter of Local Self-Government by the Member States of this organization. The Charter was ratified by Portugal in 1990.