Report 2019: More than 51,000 requests and 9,800 new instructed processes. Social Security complaints rise again. Conditions of detention continue to worry

18 Jun, 2020 0Comments

In 2019, the Ombudsman received 51,313 requests through the various channels available to citizens (6.6% more than in 2018), and 9823 complaint procedures were opened, representing an increase of 5% in relation to 2018.  Compared with 2017, the growth in new complaint procedures is 26%; taking 2016 as a reference, the increase is 42%. In 2019, therefore, the activity indicators…

Read more

EN327: Ombudsman welcomes recommendation by Infraestruturas de Portugal on national road to ensure safety of residents

17 Jun, 2020 0Comments

The Ombudsman welcomes the compliance with the recommendation she made to Infraestruturas de Portugal regarding the danger of being run over by two octogenarians whenever they circulated and crossed the EN327, near their residence in Macieira de Sarnes. In the recommendation, the Ombudsman noted that the two elderly people were limited in their mobility, isolated and prevented from moving. In…

Read more

Social tariff for water: Ombudsman sends recommendation on application of consumption limits

16 Jun, 2020 0Comments

The Ombudsman sent a recommendation that the social water tariff be applied to the first m3 of consumption/month legally provided for consumers who meet the requirements for its benefit, regardless of whether they may exceed this monthly consumption. It is up to municipal councils to set maximum consumption limits on which discounts or exemptions are applied, but not a maximum…

Read more

Covid-19. Ombudsman calls for speedy income tax refunds

01 Jun, 2020 0Comments

The Ombudsman issued a new communication on how the Tax Authority (TA) is interpreting and applying the rule contained in Decree-Law 10-F/2020, which suspended tax executions until June 30. After exchanging correspondence with the Director General of TA, the Ombudsman now addressed the Secretary of State for Fiscal Affairs, drawing attention to the issues addressed in that correspondence that are…

Read more

Ombudsman marks Children’s Day

01 Jun, 2020 0Comments

Celebrating the Children’s Day, more than a ritual in which every year we renew our words of appeal for the respect of the collection of rights long recognized at international and national levels, must be a moment, an opportunity, to mobilize the community, the State, the citizens, to respond assertively to the problems that affect the children of our country.…

Read more

Ombudsman proposes clarification of toll regime for vehicles dedicated to the transport of patients

22 May, 2020 0Comments

The Ombudsman sent a communication to the government drawing attention to the need to clarify fully with motorway concession companies the toll payment regime applicable to vehicles dedicated to the transport of patients (VDTD). The most recent communication follows complaints from the Portuguese Fire Brigade League that tolls are being levied on this type of vehicle and after the Ombudsman’s…

Read more

Covid-19. Public attendance service resumed with prior appointment

16 May, 2020 0Comments

The services of the Ombudsman’s Office resume face-to-face service on May 18, at normal hours from 9:00 a.m. to 5:00 p.m., requiring, however, prior appointment by telephone (213926600) or by electronic means (relações.publicas@provedor-jus.pt). Attendance will be provided on an individual basis, being the presence of accompanying persons not permitted, and will take place in compliance with the rules of hygiene…

Read more

State of emergency/Covid-19. Ombudsman sends recommendation to Government on restrictions during childbirth and puerperium and follow up of families of deadly victims

30 Apr, 2020 0Comments

The Ombudsman sent a recommendation to the Minister of Health with a view to minimizing the restrictions to which families are being subjected, due to the current pandemic context, in two fundamental moments of human existence: birth and death. To read the recommendation in full click here [in Portuguese only].

Read more

Next Previous
Newsletter
Subscribe and stay updated on the work and initiatives of the Portuguese Ombudsperson
Consultar