International Day of Older Persons. Health is the most recurrent theme in requests for assistance received by the Senior Citizens’ Hotline

The Ombudsman’s Senior Citizens’ Hotline received 1,239 calls to date this year, with the greatest number of requests for assistance related to health (167). This data may confirm the inversion observed in 2021, when, for the first time in the 23 years of existence of this line dedicated to assisting senior citizens, health questions exceeded those related to social responses,…

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Coordinator of the NPM at the opening session of the IOM Workshop on “Alternatives to Administrative Detention”

The Ombudsman was represented by the Coordinator of the National Preventive Mechanism of the Ombudsman Office, Miguel Feldmann, at the Workshop on “Alternatives to Administrative Detention”, an initiative of the International Organization for Migration (IOM), the United Nations Migration Agency. The meeting, which took place in Lisbon on 29 September, aimed to analyse, from a legal and practical point of…

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Foreign citizens. Lack of articulation between the Institute of Social Security and SEF compromises access to social benefits

The Ombudsman addressed an alert to the competent authorities after receiving various complaints from foreign citizens reporting difficulties encountered with services provided by the Institute of Social Security (ISS, IP) that are not taking into account the exceptional rules in force in relation to the regularity of their stay in national territory, thereby blocking access to various social benefits. At…

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2021 Report: Cases handled rise 6% to a new high. Social Protection leads complaints and Health registers strong growth. Reception of foreigners maintains serious deficiencies

In 2021, a record volume of 12,219 new cases were processed, as a result of a 6% annual increase in the number of complaints admitted. Based on 2017, the beginning of the first mandate of the current Ombudsman, Maria Lúcia Amaral, the accumulated growth in the number of new complaints processed is 57%. A new high of 21 259 requests…

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Children’s Day. A brief balance of the Ombudsman’s recent activity

The commemoration of Children’s Day, this 1st June, provides an opportunity for the Ombudsman to present the community with a balance, albeit very brief, of the activity that has been developed in relation to the protection and defense of the rights of the youngest. Since 1993, the Provedoria’s services have made available a telephone line especially dedicated to issues related…

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