Report 2023: Failures in the enforcement of the law and problems generated by the digital transition jeopardise the performance of the Public Administration and lead to citizens’ mistrust of state institutions

Continuing along the lines inaugurated in the previous year, the Ombudsman’s 2023 Activities Report, delivered today to the Portuguese Parliament, gives particular prominence to problems that, across the board and repeatedly, jeopardise the good provision of public services to a wide range of citizens. Following the emphasis given in the previous report to slowness, lack of coordination between services and…

Read more

Ombudsperson recommends Government to ensure that road and rail passengers have the same right to reimbursement and compensation

The Ombudsperson has sent a Recommendation to the Minister of Infrastructure and Housing to amend the legislation to bring the level of protection afforded to road passengers on par with the higher level afforded to rail passengers. The Recommendation now addressed to the Government is the result of an analysis of a complaint received alleging the unconstitutionality of the rules…

Read more

Ombudsperson takes part in the commemorations of the International Day in Support of Victims of Torture

The Ombudsperson took part in the commemorations of the International Day in Support of Victims of Torture, organised by the Syndicate of Greuges in Barcelona on 1 July 2024, presenting the paper “The Portuguese penitentiary system and its monitoring by the National Preventive Mechanism”. NPM coordinator Miguel Feldmann was also present. The International Day in Support of Victims of Torture…

Read more

Ombudsman’s Office holds 1st Annual Meeting at the National Centre for Legal Innovation in Bragança on Report on Citizen Service in Public Services

Within the scope of the Collaboration Protocol with the National Centre for Legal Innovation (CNIJ), set up by the Faculty of Law of the University of Lisbon in Bragança, the Ombudsman’s Office held its first Annual Meeting on 28 June to publicise its attributions and activities. This first initiative centred on the recent Report on Citizen Service in Public Services.…

Read more

Ombudsman renews accreditation as National Human Rights Institution

On 7 June, the Ombudsman obtained the renewal of its accreditation as a National Human Rights Institution (NHRI), maintaining the maximum ‘A’ status it has held since 1999. The demanding accreditation process takes place periodically under the auspices of the Global Alliance of National Human Rights Institutions (GANHRI), in order to assess and certify the degree of compliance of NHRIs…

Read more

Ombudsperson receives Georgian counterpart

On 3 and 4 June, the Ombudsman, Mária Lúcia Amaral, received a delegation from Georgia, led by Ombudsman Levan Ioseliani, for a working visit that culminated in the signing of a cooperation agreement on the promotion and protection of human rights. This visit to Portugal, which allowed for an intense exchange of experiences and good practices, was organised as part…

Read more

© 2024 / Provedor de Justiça - All rights reserved