Ombudsman signs cooperation protocol with the Order of Certified Accountants

The Ombudsman received the Order of Certified Accountants (OCC) in a hearing, and the meeting served, among others, to sign a cooperation protocol for the clarification of doubts of a technical nature in the field of taxation, accounting, auditing and Social Security, within the scope of the activity of the Ombudsman’s Office. The ceremony was attended by the Ombudsman, Maria…

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Report 2019: More than 51,000 requests and 9,800 new instructed processes. Social Security complaints rise again. Conditions of detention continue to worry

In 2019, the Ombudsman received 51,313 requests through the various channels available to citizens (6.6% more than in 2018), and 9823 complaint procedures were opened, representing an increase of 5% in relation to 2018.  Compared with 2017, the growth in new complaint procedures is 26%; taking 2016 as a reference, the increase is 42%. In 2019, therefore, the activity indicators…

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Ombudsman participates in international workshop on Artificial Intelligence and Human Rights

The Ombudsman, Maria Lúcia Amaral, and the Deputy Ombudsman, Teresa Anjinho, participated in an international workshop on "Artificial Intelligence and Human Rights", organised by the IOI and the Catalan Ombudsman, in Barcelona from 2 – 3 March 2020. The great opportunities and challenges in the application of artificial intelligence in our daily lives must be accompanied by specialist agents control…

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Ombudsman meets with Spanish counterpart

The Ombudsman, Maria Lúcia Amaral, travels to Madrid on January 20 for a working visit to Defensor del Pueblo, a similar institution in Spain, headed by Francisco Fernández Marugán. The two-day visit aims to strengthen cooperation and share good practices and experiences. As in the case of the Ombudsman of Portugal, the Defensor del Pueblo accumulates in Spain the original…

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Lisbon hosts regional meeting of the European Ombudsman network – ENO

Deputy Ombudsman Teresa Anjinho welcomes in Lisbon the second regional meeting of the European Ombudsman Network – ENO. The meeting, which will take place on 9 and 10 December, focuses on the exchange of experiences on the handling of complaints and possible parallel inquiries between the European Ombudsman and national Ombudsmen on matters relating to the application of EU law.…

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