Digital signature. Ombudsman warns that Public Administration services must provide alternative means for citizens

23 Nov, 2021 0Comments

The Ombudsman suggested to a local authority to change its municipal regulations, in the part that requires a qualified digital signature for the delivery of requests, documents and complaints.  The suggestion arose from a complaint submitted to the Ombudsman by a person who, not knowing how to use the qualified digital signature, was unable to submit documents to the municipal…

Read more

Law 26/2020. Ombudsman requests review by the Constitutional Court

16 Sep, 2021 0Comments

The Ombudsman submitted a request to the Constitutional Court to review the constitutionality of articles 10, no. 2, 13, no. 4 and 14, no. 1 of Law no. 26/2020 of 21 July. Transposing a European directive, the aforementioned law establishes the obligation to communicate to the Tax and Customs Authority certain internal or cross-border mechanisms with tax relevance.The request addressed…

Read more

Family allowance. Ombudsman warns against significant delays and requests that applications be examined swiftly

15 Sep, 2021 0Comments

The Ombudsman has been faced with a growing number of complaints in relation to significant delays in attribution of pre-natal family allowance, as well as in the initial attribution or reassessment of the income bracket of the family allowance for children and young people. In 2020 183 complaints on these issues were received and this year, by the end of…

Read more

Ombudsman publishes the”Pandemic Notebooks”

19 May, 2021 0Comments

The Ombudsman’s Office is publishing a small collection entitled “Pandemic Notebooks”, three studies on the extraordinary times we live in. The first focuses on the general topic of education and collects information that was obtained during the first phase of suspension of classroom classes that took place in 2020. The second focuses on homelessness and covers roughly the same period…

Read more

Moratoria. Ombudsman clarifies the scope of bank loans to higher education students

14 Apr, 2021 0Comments

The Ombudsman consulted the Secretary of State for Finance, in order to ascertain the Secretary of State for Finance’s interpretation of the current version of Decree-Law no. 10-J/2020, of 26.03, and received a clarification from him, in line with the Ombudsman’s interpretation, that bank loans to higher education students are included within the scope of the public moratorium. This request…

Read more

Ombudsman clarifies about bank fees

21 Apr, 2021 0Comments

The Ombudsman received a complaint from DECO, in which this association asked her to complain to the legislator about the elimination of the temporal application norm of Law no. 57/2020, through which the legislator limited the prohibition of certain bank commissions to new contracts. The Ombudsman responded negatively to DECO, in the terms of the letter that can be read…

Read more

Covid-19. Ombudsman questions the Government on the impact of lay-offs and family support on the contribution career of workers and warns about the situation of unprotected unemployed people

08 Mar, 2021 0Comments

The Ombudsman sent a letter to the Secretary of State for Social Security, in which she draws attention to the negative impact that the payment of exceptional family support is having on the contribution career of workers who were obliged to resort to this support in order to provide assistance to their children, under the age of 12, due to…

Read more

Covid-19. Ombudsman alerts the Government to delays in attributing support to companies

05 Mar, 2021 0Comments

The Ombudsman sent a letter to the Secretary of State for Social Security and to the Deputy Secretary of State and for Fiscal Affairs, in which she requested that efforts be made in order to overcome the situation experienced by companies that have been awaiting, for several months now, attribution of extraordinary support for progressive recovery of activity, wherein the…

Read more

Compensation process for the family of Ihor Homeniuk

10 Dec, 2020 0Comments

The Ombudsman, Maria Lúcia Amaral, will conduct the process with maximum speed to present a proposal for compensation to the family of the Ukrainian citizen Ihor Homeniuk. The Ombudsman’s intervention follows the Resolution of the Council of Ministers approved today, in which the State assumes responsibility for paying compensation to the family of Ihor Homeniuk, who died on 12 March…

Read more

Next Previous
Newsletter
Subscribe and stay updated on the work and initiatives of the Portuguese Ombudsperson
Consultar