Following inspections, which confirmed irregular practices that harm citizens’ rights, the Ombudsman sent to the management of Social Security institutes and to the government a set of recommendations aimed at correcting such practices, as well as improving the methods and working conditions in these services responsible for the execution of forced collection processes for debts to Social Security. Motivated by…

The Ombudsman notes as positive the changes introduced by Decree-Law no. 20-C/2020, of May 7, to Decree-Law no. 10-A/2020, of March 13, in order to strengthen support for self-employed workers and members of statutory bodies of legal entities in the current economic and financial climate caused by the epidemiological outbreak that the country and the world are facing, but points…

Established by the General Assembly of the United Nations on December 14, 1990, today we celebrate the International Day of Older Persons. Given its particular vulnerability in the current pandemic context, it is recalled that the promotion and protection of the rights of the senior citizens is one of the priorities of this State body, currently headed by the Ombudsperson…

The issuing or revalidation of medical certificates of multipurpose incapacity has experienced very significant delays. This conclusion was the basis of a recommendation addressed last February by the Ombudsman to the Government, with proposals that are still under analysis. The outbreak of the pandemic has made this situation much worse. The public health doctors, who generally composed the medical boards…

The Ombudsman sent a recommendation that the social water tariff be applied to the first m3 of consumption/month legally provided for consumers who meet the requirements for its benefit, regardless of whether they may exceed this monthly consumption. It is up to municipal councils to set maximum consumption limits on which discounts or exemptions are applied, but not a maximum…