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Content type: News
Citizen Service in Public Administration: Ombudsman presents follow-up Report

The Ombudsperson has been monitoring the issue of citizen services in public services. Approximately a year and a half after the publication of the thematic report, and based on its 25 recommendations, the Ombudsperson’s Office has completed a Follow-up Report, published today, 14 October 2025. It addresses the same broad areas analysed in 2023, namely information for citizens, waiting times,…

2025-10-14
Content type: News
“The Future of Rights is Now”: Award ceremony and opening of human rights exhibition

On 25 September, the Ombudsperson held the award ceremony for the “The Future of Rights is Now” competition, followed by the opening of an exhibition of the entries. The competition was aimed at children and young people aged between 6 and 18, challenging them to represent their vision of human rights through art. A total of 123 entries were received,…

2025-10-01
Content type: News
Reports 2024. Deputy Ombudsman heard by the Committee on Constitutional Affairs, Rights, Freedoms and Guarantees

The Deputy Ombudsperson, Estrela Chaby, was received in audience by the Committee on Constitutional Affairs, Rights, Freedoms and Guarantees on 17 September to present the Activity Reports for the year 2024. The recording of the hearing is available here.

2025-09-17
Content type: News
Extraordinary Rent Support Scheme: Administrative Practices and Legal Framework Demand Urgent Revision

The Ombudsman has sent an official letter to the Secretary of State for Housing, highlighting serious irregularities in both the framework and the implementation of the extraordinary rent support scheme, and calling for its urgent revision. This initiative follows a significant volume of complaints revealing systemic failures, some of which had already been flagged in the last two annual reports…

2025-08-26
Content type: News
Ombudsperson welcomes compliance with Recommendation 2/B/2025 — guarantees for citizens vis-à-vis Social Security collection

On 18 July, the Ministry of Labour, Solidarity and Social Security informed the Ombudsperson of its “full acceptance” of Recommendation No. 2/B/2025 of 7 May, which called for the correction of irregular practices by Social Security when demanding the repayment of unduly processed social benefits, as well as a review of the respective legal regime. These are practices that have…

2025-07-23
Content type: News
2024 Report: Challenges in State Action in the Context of Poverty, in a Year when Disability and Inclusion was a Strategic Priority

The 2024 Report of the Ombudsman, delivered today to the Portuguese Parliament, follows the structure adopted in recent years, with distinct sections dedicated to cross-cutting issues, a selection of topics analysed throughout the year, and information regarding the Ombudsman’s activity as the National Human Rights Institution. This year, poverty is the cross-cutting theme presented, both as a serious and persistent…

2025-07-17
Content type: News
Noise control. Ombudsman presents Thematic Report

The Ombudsman has published a Thematic Report on noise control which identifies the main problems found and presents a set of recommendations on an issue which, despite its significant impact on public health and quality of life in Portugal, is often undervalued by the public authorities, which contributes to a certain lack of civic awareness of the issue. Under the…

2025-07-14
Content type: News
Ombudsperson’s Office suggests PSP improves planning of police operations

The Ombudsperson’s Office has suggested that the National Directorate of the Public Security Police (PSP) improve practices in the planning of police operations, in order to guarantee the predictability, rationality and proportionality of police action. The Ombudsman’s intervention followed the analysis of complaints about a police operation in December 2024. The suggestions result from the attention given to the requirements…

2025-07-07
Content type: News
NPM participates in national meeting on specialized and therapeutic care

The National Preventive Mechanism against Torture (NPM) participated in the 3rd National Meeting on Specialized and Therapeutic Care, held on May 9 in Figueira da Foz. The event provided an opportunity to share experiences and reflect on the challenges involved in the care of children and young people with specific needs. Among other sessions, it featured the presentation of a…

2025-06-05
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