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The services of the Ombudsman’s Office resume face-to-face service on May 18, at normal hours from 9:00 a.m. to 5:00 p.m., requiring, however, prior appointment by telephone (213926600) or by electronic means (relações.publicas@provedor-jus.pt). Attendance will be provided on an individual basis, being the presence of accompanying persons not permitted, and will take place in compliance with the rules of hygiene…
The Lisbon City Council informed the Ombudsman that it will place H43 information signs on Ceuta Avenue, in each direction of traffic, which will make it possible to inform that this is a route with "instantaneous speed" detectors. The Ombudsman welcomes this decision, which follows a complaint procedure regarding the signposting of that road, where fixed radars are placed by…
The Ombudsman sent a recommendation to the Minister of Health with a view to minimizing the restrictions to which families are being subjected, due to the current pandemic context, in two fundamental moments of human existence: birth and death. To read the recommendation in full click here [in Portuguese only].
The Ombudsman welcomes the prohibition for public authorities and companies providing public services to use telephone numbers at an increased cost for contact with consumers. The Ombudsman had already taken a position in this respect and, following the investigation of several cases, a number of public services had already ceased to use cost-enhanced numbers. This was the case of the…
The Ombudsman suggested adaptations of procedures to ensure effective suspension of the practical effects of all tax enforcement proceedings in relation to seizures (or other coercive acts) on the part of the Tax Authority, the Social Security Executive Chambers and the third parties responsible for complying with them, in the cases of banks, paying entities (of salaries or pensions) and…
The Ombudsman sent a recommendation to the Minister of Labour and Solidarity and Social Security suggesting a set of changes to the measure provided for in article 26 of Decree-Law no. 10-A/2020, of 13 March, of extraordinary support for the reduction in the activity of self-employed workers due to the outbreak of the new coronavirus. To read the recommendation, click…
