2022 Report: Delays, deficient internal articulation and poor communication with citizens among the problems that most compromise the provision of public services

The inability of the State to respond in reasonable time, the deficient articulation between services which hinders decisions and not infrequently generates conflicting decisions, and the unclear communication with interested parties are among the problems that are found across the board in the Public Administration and which seriously compromise the quality of public services. This finding, which stems from very…

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Portuguese Parliament. Ombudsman participates in colloquium on democracy and religious freedom

The Ombudsperson, Maria Lúcia Amaral, participated as a speaker in the colloquium organised by the Assembly of the Republic, dedicated to the theme “Democracy and Religious Freedom”, which took place at the Passos Manuel Library, in the São Bento Palace, on 28 June 2023. The colloquium, moderated by the Deputy Fernando Negrão, also counted with the participation of the Judge…

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Deputy Ombudsman at the launch of the Training Programme for 2024 of the Instituto Nacional de Administração (INA) and of the INA Alumni Network

The Deputy Ombudsman, Estrela Chaby, was present at the ceremony to present the Training Programme for 2024 organised by INA and to launch the INA Alumni Network, which took place on 27 June at Palácio Galveias, in Lisbon. INA proposes to hold about 200 courses for employees in public functions as part of the Training Programme for 2024. The INA…

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Ombudsman participates in the XI Lisbon Judicial Forum dedicated to the topic “Digital Governance and Constitutionalism”

The Ombudsperson, Maria Lúcia Amaral, participated as a speaker in the XI Lisbon Legal Forum, which took place at the Faculty of Law of the University of Lisbon on 26-28 June 2023. The Ombudsperson presented a lecture in the panel on “Risks for the Rule of Law and Defence of Democracy”, in the scope of Thematic Axis 1 (“Democratic Rule…

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Ombudsman at the 16th Annual Meeting of SIPE (Societas Iuris Publici Europaei), at the Faculty of Law of the Lisbon University

The Ombudsperson, Maria Lúcia Amaral, was present at the 16th Congress organized by SIPE (Societas Iuris Publici Europaei), within the scope of its annual meeting, that took place in Lisbon, at the Faculty of Law of the University of Lisbon, from 22 to 24 June 2023. The congress was dedicated to the theme “New Public Tasks in Times of Tension”…

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Deputy Ombudsman at the closing conference of the CP4Europe Project “Strengthening the national framework and action for child participation in Europe”

The Deputy Ombudsman, Estrela Chaby, attended the closing conference of the CP4Europe Project, dedicated to the theme “Strengthening the national framework and action for child participation in Europe”, which took place on 15 June, in Lisbon. The CP4Europe Project is a joint project of the European Union and the Council of Europe that aims to promote children’s participation rights at…

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Ombudsman at the Commemorations of the Day of Portugal, of Camões and of the Portuguese Communities in Peso da Régua

On 10 June, the Ombudsperson, Maria Lúcia Amaral, was present at the Military Ceremony of the official commemorations of the Day of Portugal, of Camões and of the Portuguese Communities, that took place at Avenida do Douro, in Peso da Régua. This year, the commemorations of the Day of Portugal, Camões and Portuguese Communities began in South Africa. In Portugal,…

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