Foreign citizens. Lack of articulation between the Institute of Social Security and SEF compromises access to social benefits

The Ombudsman addressed an alert to the competent authorities after receiving various complaints from foreign citizens reporting difficulties encountered with services provided by the Institute of Social Security (ISS, IP) that are not taking into account the exceptional rules in force in relation to the regularity of their stay in national territory, thereby blocking access to various social benefits. At…

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2021 Report: Cases handled rise 6% to a new high. Social Protection leads complaints and Health registers strong growth. Reception of foreigners maintains serious deficiencies

In 2021, a record volume of 12,219 new cases were processed, as a result of a 6% annual increase in the number of complaints admitted. Based on 2017, the beginning of the first mandate of the current Ombudsman, Maria Lúcia Amaral, the accumulated growth in the number of new complaints processed is 57%. A new high of 21 259 requests…

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Children’s Day. A brief balance of the Ombudsman’s recent activity

The commemoration of Children’s Day, this 1st June, provides an opportunity for the Ombudsman to present the community with a balance, albeit very brief, of the activity that has been developed in relation to the protection and defense of the rights of the youngest. Since 1993, the Provedoria’s services have made available a telephone line especially dedicated to issues related…

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The Portuguese Ombudsman requests a review of the constitutionality of norms of the Portuguese Charter of Human Rights in the Digital Age

The Ombudsman submitted to the Constitutional Court a request for a declaration of unconstitutionality, with mandatory general force, of the norms included in numbers 5 and 6 of article 6, of Law nr. 27/2021, of May 17th, that approves the Portuguese Charter of Human Rights in the Digital Era. To read the appeal click here [in Portuguese only].

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AUTO and IVAucher. Ombudsman warns of difficulties in access to the programs that should be corrected in the future

At the end of the Auto and IVAucher programs, the Ombudsman sent a letter to the Secretary of State for Fiscal Affairs, alerting to the receipt of various complaints in relation to both programs, in particular in relation to difficulties in access to the benefits granted by these programs due to reasons beyond the responsibility of taxpayers. Amongst the most…

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Ombudsman at the opening of the Annual Meeting to Assess the Activity of the Children and Youth Protection Commissions

The Ombudsman was present at the Annual Meeting for Evaluation of the Activity of the Commissions for Protection of Children and Youth (CPCJ) that took place between June 22 and 24, in Reguengos de Monsaraz. Maria Lúcia Amaral gave the inaugural lecture around the theme of the Meeting – Children in a context of crisis. To read the Ombudsman’s communication…

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