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Provedor de Justiça - Na Defesa do Cidadão

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We are an independent, accessible to all and free of charge institution that defends and promotes fundamental rights. We ensure fairness and legality of the exercise of public powers through informal means. Maria Lúcia Amaral is the current Ombudsperson.

Universal Declaration of Human Rights annotated by the Ombudsman

The Universal Declaration of Human Rights has just completed seven decades. To commemorate it, the Ombudsman organized conferences and published an annotated edition of the Declaration. Read here (in Portuguese only).

DEMOS Project: Shortening distances

Funded by the European Union, the Demos project targets the Azores, Madeira, Canary Islands, as well as third countries Cape Verde, Senegal and Mauritania. It aims to improve citizens' knowledge of the Ombudsmen and to promote a culture of transparency and efficiency in public administration.

Annual Report 2018

In 2018, the Ombudsman's Office received more than 48,000 requests through the various channels available to citizens and instructed 9,333 new complaints procedures, 20% more than in the previous year, plus five of Ombudsman's initiatives.

Compensation proceedings - Forest fires 2017 and Estrada de Borba

The Ombudsman is leading the compensation procedures stemming from the major fires of 2017 and the collapse of a road in Borba. Learn more here.

HIGHLIGHTS

Ombudsman recommends urgent measures to speed up the issuing of multipurpose attestations

2020-07-01

Report 2019: More than 51,000 requests and 9,800 new instructed processes. Social Security complaints rise again. Conditions of detention continue to worry

2020-06-18

Social tariff for water: Ombudsman sends recommendation on application of consumption limits

2020-06-16

NEWS

Ombudsman marks World Refugee Day

2020-06-20

Ombudsman marks International Day of Support for Victims of Torture

2020-06-18

EN327: Ombudsman welcomes recommendation by Infraestruturas de Portugal on national road to ensure safety of residents

2020-06-17

Enters the Ombudsman Page Amiga das Crianças

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Children's Hotline
800 20 66 56

OLDER PERSONS’ HOTLINE
800 20 35 31

PERSONS WITH DISABILITIES’ HOTLINE
800 20 84 62

Last update 2020-07-01

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