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Provedor de Justiça - Na Defesa do Cidadão

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We are an independent, accessible to all and free of charge institution that defends and promotes fundamental rights. We ensure fairness and legality of the exercise of public powers through informal means. Maria Lúcia Amaral is the current Ombudsperson.

Universal Declaration of Human Rights annotated by the Ombudsman

The Universal Declaration of Human Rights has now more than seven decades. To commemorate it, the Ombudsman organized conferences and published an annotated edition of the Declaration. Read here (in Portuguese only).

DEMOS Project: Shortening distances

Funded by the European Union, the Demos project targets the Azores, Madeira, Canary Islands, as well as third countries Cape Verde, Senegal and Mauritania. It aims to improve citizens' knowledge of the Ombudsmen and to promote a culture of transparency and efficiency in public administration.

Annual Report 2018

In 2018, the Ombudsman's Office received more than 48,000 requests through the various channels available to citizens and instructed 9,333 new complaints procedures, 20% more than in the previous year, plus five of Ombudsman's initiatives.

Compensation proceedings - Forest fires 2017 and Estrada de Borba

The Ombudsman is leading the compensation procedures stemming from the major fires of 2017 and the collapse of a road in Borba. Learn more here.

HIGHLIGHTS

Compensation process for the family of Ihor Homeniuk

2020-12-10

Ombudsman requires verification of the constitutionality of the rule that exempts tenants in shopping centers from minimum rent

2020-11-27

Ombudsman recommends banning television competitions that use telephone numbers at extra cost

2020-11-12

NEWS

National Network for Open Administration. Ombudsman informs about the opening of registrations for the submission of proposals

2021-02-23

Ombudsman requests inspection of the constitutionality of norms of the Electoral Law for Local Authority Bodies

2021-02-19

Covid-19. Ombudsman suggests solutions to the Government for teleworking parents with dependents or minor children studying at home

2021-02-11

Enters the Ombudsman Page Amiga das Crianças

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Children's Hotline
800 20 66 56

OLDER PERSONS’ HOTLINE
800 20 35 31

PERSONS WITH DISABILITIES’ HOTLINE
800 20 84 62

Last update 2021-03-02

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