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Provedor de Justiça - Na Defesa do Cidadão

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We are an independent, accessible to all and free of charge institution that defends and promotes fundamental rights. We ensure fairness and legality of the exercise of public powers through informal means. Maria Lúcia Amaral is the current Ombudsperson.

Universal Declaration of Human Rights annotated by the Ombudsman

The Universal Declaration of Human Rights has just completed seven decades. To commemorate it, the Ombudsman organized conferences and published an annotated edition of the Declaration. Read here (in Portuguese only).

DEMOS Project: Shortening distances

Funded by the European Union, the Demos project targets the Azores, Madeira, Canary Islands, as well as third countries Cape Verde, Senegal and Mauritania. It aims to improve citizens' knowledge of the Ombudsmen and to promote a culture of transparency and efficiency in public administration.

Annual Report 2018

In 2018, the Ombudsman's Office received more than 48,000 requests through the various channels available to citizens and instructed 9,333 new complaints procedures, 20% more than in the previous year, plus five of Ombudsman's initiatives.

Compensation proceedings - Forest fires 2017 and Estrada de Borba

The Ombudsman is leading the compensation procedures stemming from the major fires of 2017 and the collapse of a road in Borba. Learn more here.

HIGHLIGHTS

Free textbooks: Ombudsman recommends extending the measure to all students in need

2020-01-08

Lisbon hosts regional meeting of the European Ombudsman network - ENO

2019-12-09

Citizen with Disabilities Line received 840 requests this year

2019-12-02

NEWS

Ombudsman meets with Spanish counterpart

2020-01-20

International Human Rights Day. Know who in Portugal defends them

2019-12-10

Assistant Ombudsman Attends International Conference on Strengthening Ombudsman Institutions

2019-12-09

Enters the Ombudsman Page Amiga das Crianças

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Children's Hotline
800 20 66 56

OLDER PERSONS’ HOTLINE
800 20 35 31

PERSONS WITH DISABILITIES’ HOTLINE
800 20 84 62

Last update 2020-01-25

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